Shipping policy

Shipping Policy

Shipping Destinations

We currently ship exclusively to addresses within the United States. Orders placed with a delivery address outside the United States cannot be processed at this time.

Shipping Costs

We offer free standard tracked shipping on all eligible orders within the United States. No minimum purchase is required.

Order Processing

Orders are processed before dispatch. You will receive an order confirmation by email after completing your purchase. Once tracking information becomes available, you will receive a separate shipping confirmation email.

Estimated Delivery Time

Estimated delivery is approximately 10–15 business days. Delivery times are estimates and cannot be guaranteed.

Orders may experience delays due to carrier operations, customs processing, severe weather, public holidays, high-volume periods, or other circumstances beyond our reasonable control.

Order Tracking

Tracking information will be provided by email when it becomes available. Please allow several days for tracking updates to appear after your order has been dispatched.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address, contact us immediately at foldoracare@outlook.com. We cannot guarantee that an address can be changed after an order has been fulfilled or dispatched.

We are not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please review the tracking information first.

If there has been no recent tracking update or you require further assistance, contact us at foldoracare@outlook.com and include your order number. We will assist you in investigating the shipment with the carrier.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check the surrounding delivery area, ask members of your household or neighbours, and contact the carrier directly.

You may also contact us at foldoracare@outlook.com so that we can assist with the investigation. A replacement or refund cannot be guaranteed until the carrier’s investigation has been completed.

For any questions regarding shipping or delivery, please contact us at foldoracare@outlook.com.