Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To initiate a return, please contact us at foldoracare@outlook.com. If your return is accepted, we will provide detailed instructions, including the correct return address. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item or returning an item due to a change of mind. Original shipping charges, if applicable, are non-refundable.

If your item arrives damaged, defective, or incorrect, please contact us immediately so that we can evaluate the issue and provide an appropriate resolution.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible at foldoracare@outlook.com.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging.

Exceptions and Non-Returnable Items

We cannot accept returns for items that have been used, altered, damaged after delivery, or returned without prior authorization. Gift cards are also non-returnable.

Please contact us if you have any questions regarding the eligibility of your item.

Exchanges

The fastest way to obtain a different item is to return the item you currently have. Once the return has been accepted, you may place a separate order for the replacement item.

Order Cancellations

Orders may be cancelled before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled. After receiving the order, you may request a return in accordance with this